Remove fake, defamatory, and policy-violating Trustpilot reviews through the formal dispute process
Trustpilot is one of the most trusted review platforms in the world. While genuine reviews build real credibility, fake reviews, competitor attacks, and malicious content can damage your TrustScore and cost significant revenue. Trustpilot has a formal dispute process for policy-violating reviews, and businesses that navigate it correctly can have damaging reviews removed.
Genuine negative reviews from real customers that do not violate any policy cannot be removed. We give you an honest assessment before you commit. For reviews that cannot be removed, our Trustpilot review generation service dilutes their impact.
Yes -- but only reviews that violate Trustpilot content guidelines. Reviews from non-customers, reviews with prohibited content, and reviews breaching their conflict of interest policy can all be removed following investigation. Reviews that are negative but genuine cannot be removed. We give you an honest assessment before you commit.
In your Trustpilot business account, flag the review by clicking the flag icon and selecting a policy violation reason. You must provide supporting evidence. Fix Business Reviews manages this entire process: identifying the violation, gathering evidence, submitting the dispute, and following up until a decision is made.
Trustpilot typically responds within 7-14 business days for straightforward cases. More complex cases can take 4-6 weeks. We track and manage every dispute and follow up proactively to avoid delays.
An initial refusal does not close the case. We can resubmit with additional evidence or escalate through their business support team. For reviews that cannot be removed, we recommend running a Trustpilot review generation campaign to dilute their impact on your TrustScore.
Exaggerated reviews based on a genuine customer experience are very difficult to remove, as Trustpilot gives significant weight to the customer's subjective experience. Reviews must breach a specific policy guideline to be removable. In these cases, a professional public response and a generation campaign to improve your overall score is the recommended approach.
Yes. Respond professionally to all reviews while a dispute is in progress. A calm, factual response demonstrates to other visitors that you are an engaged and professional business. We provide guidance on appropriate response language for disputed reviews.
This is the approach we recommend for fastest TrustScore improvement. Removing policy-violating reviews while generating new genuine ones produces compounding results faster than either approach alone. Both services can run simultaneously. See our Trustpilot Review Management page.
Yes. We offer review removal for Google (see our Google Review Removal page), Yelp, and other major platforms as part of our broader reputation management service.
Tell us about the Trustpilot reviews harming your TrustScore. We will assess which can be removed and give you a clear plan.
Measurable improvement in 60 days or we keep working free.